I’d like to find that guy who was the first to promote to customers the idea that they could manage their own website “as easily as using a word processor” and give him a good kick in the ass. I
I understand why clients want control of everything on their website and and can see first hand that sales people love to sell it in with all the associated ‘benefits’, but I have thought for a while that there are quite a few downsides to having a client control their site and Emma sums up the major ones nicely.
I think that as the experts in the field we should have the kahunas to say to the client when required that we highly recommend that they do not manage the content on their own site.
The article is well worth a read and it may give you a little encouragement to voice some of the points next time you are talking with your own clients.